Today we're thrilled to announce the release of SPHUD Version 3, featuring our most requested feature: structured checklists. This isn't just another checkbox feature — it's a fundamental shift in how MSPs can eliminate human error and bring consistency to every customer interaction.
What's New in v3
- Custom checklist templates for any process
- Assign checklists to customers or maintenance tasks
- Track completion across your entire team
- Audit trail showing who completed what, and when
The Hidden Cost of Human Error
Here's a truth every MSP owner knows but rarely talks about: your team makes mistakes. Not because they're bad at their jobs — because they're human.
When you onboard a new customer, how many steps are involved? 20? 30? 50? Now multiply that by the number of customers you bring on each month, and consider how easy it is to miss just one step.
Real Examples We've Heard From MSPs:
- "Forgot to set up the backup job — found out 3 months later when they needed a restore."
- "Missed adding the customer to our monitoring system. They had an outage we never saw."
- "New tech didn't know our process. Did things completely differently than everyone else."
These aren't edge cases. They happen every day in MSPs of all sizes. The difference between a good MSP and a great one often comes down to consistency — and consistency requires systems, not willpower.
Why Checklists Work: The Science
There's a reason surgeons use checklists before every operation. There's a reason pilots run through pre-flight checks even after 10,000 flights. It's not because they don't know what they're doing — it's because checklists catch the errors that expertise misses.
Reduce Errors
Catch missed steps before they become problems
Train Faster
New team members follow best practices from day one
Prove Compliance
Auditable records of every completed step
How SPHUD Checklists Work
We've built checklists directly into the SPHUD workflow. Here's how it works:
Create Your Templates
Build checklist templates for any process: customer onboarding, quarterly reviews, offboarding, maintenance procedures. Make them as detailed as you need.
Assign to Customers or Tasks
Attach checklists to specific customers or maintenance tasks. Every time a tech works on that customer, they see exactly what needs to be done.
Track Completion
See at a glance which items are complete, which are pending, and who did what. Never wonder if something got done again.
Review the Audit Trail
Every checkbox tick is logged with who completed it and when. Perfect for compliance, QBRs, or just understanding what happened.
Real Impact for Real MSPs
We've been testing v3 with a group of early users, and the feedback has been incredible:
"Our onboarding used to be chaos — different techs did things differently, steps got missed, customers had inconsistent experiences. Now everyone follows the same process. It's night and day."
— Early Access User
Get Started with v3 Today
SPHUD v3 is available now for all users. If you're already using SPHUD, you'll see the new checklist features in your dashboard. If you haven't tried SPHUD yet, there's never been a better time to start.
Checklists might seem simple, but they're one of the most powerful tools for building a consistent, reliable MSP operation. We can't wait to see what you build with them.