Platform Deep Dive

Everything You Need to Master Customer Management

SPHUD is built from the ground up to solve the specific problems MSPs face every day. Here's a detailed look at what's inside.

Core Feature

The Customer Command Center

Your single source of truth for every customer. See their services, coverage, maintenance status, and history all in one unified view. No more switching between spreadsheets or digging through folders.

Complete customer profiles at a glance
Instant view across all customer data
Smart filters by status, coverage, or service type
One-click access to any customer detail
SPHUD Customer Dashboard Interface
SPHUD Maintenance Tracking Interface
Automation

Never Miss Maintenance Again

Set your maintenance schedules once and let SPHUD handle the rest. Monthly backups, quarterly reviews, annual renewals—everything tracked automatically with smart reminders.

Customisable maintenance schedules
Recurring task tracking
One-click task completion tracking
Full maintenance history log
Reporting

Reports & Data Export

Get the data you need, when you need it. Export customer information, maintenance schedules, and coverage details in formats ready for client meetings, QBRs, or internal reviews.

Comprehensive customer reports
Export to CSV and PDF formats
Customizable report filters
Client-ready formatting
SPHUD Reports and Data Export Interface
SPHUD Daily Activity Summary
Notifications

Daily Activity Summary

End every day with a complete summary of what happened. Get a digest of upcoming maintenance, overdue tasks, and important customer updates delivered to your inbox.

Evening briefing on today's activities
Awareness of issues found
Quick performance snapshots
Customizable notification preferences
Collaboration

Team-Wide Visibility

No more tribal knowledge or "ask Dave" situations. Everyone on your team sees the same customer data, making onboarding fast and collaboration seamless.

Unlimited team members included
Role-based access controls
Shared customer visibility
5-minute new tech onboarding
SPHUD Team Management Interface
Coming Soon

What's Next

Get early access to new features as they ship

RMM Integrations

Direct integrations with ConnectWise, Datto, NinjaRMM, and more. Sync device and alert data automatically.

PSA Sync

Two-way sync with your PSA for seamless ticket and customer data flow.

Advanced Analytics

Deeper insights into customer health, revenue trends, and team performance.

Client Portal

Give customers visibility into their services and upcoming maintenance.

Mobile App

Full SPHUD access on the go for field techs and on-site visits.

Custom Workflows

Build automated workflows triggered by customer events or schedules.

Ready to See It In Action?

Experience the difference. Start your free trial today.

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